Customer Experience Leader

Orange Moldova is part of Orange Group with a total customer base of 252 million customers on 5 continents. Our mission is to be always in touch to connect what’s essential in our clients’ life and to offer a unique experience to each client.
Orange Moldova is looking for a new colleague to fill in the position of Customer Experience Leader.
The objective of this position is transversal Customer Experience Management within the organization.

what you will be doing:

Build, lead and follow-up Customer Experience (CX) roadmap, programs, projects and KPI
Enhance Customer Centricity within the company through various programs and initiatives
Magnify customer voice across all company through various actions
Ensure that each customer facing team has right processes and tools to monitor, react and improve customer satisfaction; offer support and/or coordinate such projects
Guide and consult Product/Process/Project Managers when (re-) defining processes, services or offers for customer impact in terms of simplicity and effortless customer journeys
Work in close collaboration with Group and CX champions/owners from all departments
Coordinate transversal team efforts into objectives achievement
Efficient management and continuous improvement of Intranet Customer Experience page

what we are looking for:

Be customer oriented. Strong interpersonal skills
Good leadership and communications skills
Knowledge of customer relationship and processes
Experience in project and process management
Proficiency in Romanian and English (oral and written)
Well organized, responsible, energetic and perseverant

We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.

We will be happy to welcome you into a young and dynamic team!
Orange Moldova
Str. Alba Iulia 75, Chişinău, Moldova